5,287 complaints were submitted to the Office of the Financial Ombudsman from the start of complaints handling in 2015 until 31 December 2021, of which 5,082 complaints or 96.12% have been settled, with a positive outcome for the consumer of 32.15%.
According to the Financial Ombudsman's Briefing Note on "Summary Analysis of Activities up to 31/12/2021", out of a total of 5,287 complaints, the examination procedure was terminated for 2,387 complaints, which, as a percentage of the total settlements, amounts to 46.97%. Of the 2,695 that were examined on their merits, the Financial Commissioner Paul Ioannou decided in favour of the consumer in 1,399 cases.
Another 235 cases resulted in an amicable settlement while 1,061 decisions were issued against the consumer.
Therefore,
(CNA)
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