As part of the State's broader effort to modernize and upgrade the quality of service that the state provides to its citizens, the 1450 Communication Center will be operational on Thursday, March 30, 2023.
The Communication Center will be open from Monday to Friday, from 8 a.m. to 5 p.m, and will act as a single point of information and service for the Social Security Services of the Ministry of Labour and Social Security, as well as officially for the Welfare Benefits Management Service of the State Ministry of Social Welfare.
Citizens will be able to access this service as follows:
- Via the pan-Cypriot number 1450, for calls within Cyprus (free of charge)
- Via the number +357 22008020, for calls from abroad (with charge)
The 1450 Contact Centre has been developed with the cooperation of the Department of Information Technology Services of the Ministry of State for Research, Innovation and Digital Policy, and is expected to make a catalytic contribution both to optimising the service to citizens and to enhancing the efficiency of the Social Insurance and Welfare Benefit Management Services.
It is noted that for a period of two months, the Communication Centre will operate on a pilot basis, while the training of staff will be continuous, in order to ensure the provision of valid, up-to-date and quality information and service.
In cases where additional clarifications are needed, these will be managed by the relevant services and a response will be provided within a reasonable period of time.
(AF/SX)
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