Deputy Minister of Social Welfare Ms Marilena Evangelou said after today's session of the Parliamentary Committee on Labour, Welfare and Social Insurance that today's session was held in order to answer questions that could not be answered due to time constraints during the previous meeting of the Committee. The role, importance and work of the Deputy Ministry of Social Welfare, which includes the Social Welfare Services, the Welfare Benefits Management Service and, as of 1 January 2023, the Department of Social Integration of Persons with Disabilities, was analysed.
"The Deputy Ministry is committed to promoting relief policies, policies, social support, integration policies, inclusion policies, among many others," Ms Evangelou said. "But in addition to holistic policies, by its very nature it could not but deal individually with cases of victims in all three departments of the Ministry of State, and on a daily basis. Because each person, like the issues they face, is different and there are different needs. Of course there is grouping of issues, otherwise we would not be able to respond to the thousands of requests from citizens who need the assistance of the state.
Nevertheless, there are hundreds of other issues and cases on a daily basis which we have to look at individually in terms of service. As you know, the 1450 call centre has been in operation since 30 March. According to the last update we had up to April 25, 33,500 calls were received and 25,500 calls were serviced. The waiting time has been reduced to less than one minute and an average of 1,500 people are served daily."
"At the same time," added the Deputy Minister of Social Welfare, "the operation of eight welfare benefit service points has contributed significantly to more efficient service to citizens. It has been shown that personal contact is sought even for the simplest procedures, and for this reason our aim is to strengthen the service points in order to better respond to these needs.
At the same time, however, we are also working towards upgrading the digitalised service beyond the policies that are being promoted by holding meetings both with organised groups and with the beneficiaries of our Ministry of State, especially with people with disabilities, in an effort to come closer to the people with disabilities.
At the same time, we are also working towards upgrading the digitalised service and beyond the policies that are being promoted by holding meetings with organised groups and with the beneficiaries of our Ministry of State, especially with people with disabilities, in an effort to come closer to the people with disabilities. In particular and for this reason I have already made a first preliminary contact with the Deputy Minister of Innovation, who has also put the issue high on the agenda."
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