[PIO] Publication of weekly EU notifications of unsafe products notified to the RAPEX Safety Gate System

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that, during the week starting 08/05/2023 (RAPEX - Report 19), 55 products presenting a risk to their health and safety have been notified to the System. These products were identified in the markets of several EU Member States and subsequently notified to the RAPEX Safety Gate System.

Consumers can find out about dangerous products on the YPC website at www.consumer.gov.cy.

The 55 products were broken down for market control purposes as follows:

1. Six (6) to the Consumer Protection Department
2. Fourteen (14) to the Labour Inspection Department
3. Twelve (12) to the Pharmaceutical Services Department
4. Nine (9) to the Mining Department
5. Five (5) to the Electromechanical Services Department with one (1) of them having notified to the system from Cyprus
6. Five (5) in the Department of Road Transport
7. Four (4) in the Department of the Environment

The products concerning the Consumer Protection Service and the corresponding risks involved are described in the relevant table here.

Please note that products in this table with serial numbers 1 to 4 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 5 and 6 have been assessed by the European Commission as posing a lower risk.

Recommendations - Warnings

The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop supplying them and notify the Agency.

The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the store from which they have purchased them, and at the same time to inform the Service accordingly.

It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.

It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service .

Contact

For more information or to make a complaint, consumers can contact the Service via the its website or by phone:

1. Consumer Line: 1429
2. Nicosia Central Offices: 22200926 / 22200925 / 22200923
3. Limassol District Office: 25819150
4. Paphos District Office: 26804613
5. Larnaca/Amamohostou District Office: 24816160

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