The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that, in the week starting 01/05/2023 (RAPEX - Report 18), 82 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several EU Member States and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about dangerous products on the YPC website at www.consumer.gov.cy .
The 82 products were broken down for market control purposes as follows:
- Ten (10) to the Consumer Protection Service
- Twenty-one (21) to the Labour Inspection Department with three (3) of them having been notified to the system by Cyprus
- Eighteen (18) to the Department of Electromechanical
- Fifteen (15) in the Department of Environment
- Twelve (12) in the Department of Pharmaceutical Services
- Six (6) in the Department of Road Transport
The products concerning the Consumer Protection Service, and the corresponding associated risks are described in the relevant table here.
It should be noted that products in this table with serial numbers 1 to 6 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 7 to 10 have been assessed by the European Commission as posing a lower risk.
[H][H] Recommendations - Warnings[/H]
The Consumer Protection Agency calls on importers, distributors, retailers who may have such products available to immediately stop supplying them and notify the Agency.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the shop from which they have purchased them, and at the same time to inform the Service accordingly.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service .
Contact
For further information or to make a complaint, consumers can contact the Service via website or by phone:
- Consumer Line: 1429
- Nicosia Central Offices: 22200926 / 22200925 / 22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca/Amamohostou District Office: 24816160
(MB/SX)
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Views & opinions expressed are those of the author and/or PIO
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