The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that, in the week starting 21/11/2022 (RAPEX - Report 47), 37 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several European Union Member States and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out more about the dangerous products on the HACCP website at www.consumer.gov.cy.
The 37 products were broken down for market surveillance purposes as follows:
- Twelve (12) to the Consumer Protection Agency,
- Eleven (11) to the Department of Labour Inspection
- Five (5) to the Department of Road Transport
- Four (4) to the Department of Electromechanical Services
- Four (4) to the Department of Pharmaceutical Services
- One (1) to the Department of Environment
The products concerning the Consumer Protection Service, and the corresponding associated risks are described in the table here.
It should be noted that products with serial numbers 1 to 8 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 9 to 12 have been assessed by the European Commission as posing a lower risk.
Recommendations - Warnings
It is noted that, of the above twelve (12) products, one (1) has been initially identified by the YPC in the Cyprus market (without having been previously identified in the other member countries) and has proceeded with their freezing and withdrawal.
The remaining products are likely to be on the Cyprus market and pose a direct threat to the health and safety of consumers, especially children. The Consumer Protection Service has already started intensive market checks to identify the products.
The Consumer Protection Service calls on importers, distributors, sellers who may have such products to immediately stop their distribution and notify the Service.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the store from which they have purchased them, and at the same time to inform the Service accordingly.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Service (www.consumer.gov.cy).
Contact
For further information or to make a complaint, consumers can contact the Service via its website or by phone:
- Consumer Line: 1429
- Nicosia Central Offices: 22200926 / 22200925 / 22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca / Famagusta District Office: 24816160
(MB/IK)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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