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- Ελληνικά
The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 13/11/23 (RAPEX - Report 46) 85 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several European Union Member States and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about dangerous products on the YPC website at www.consumer.gov.cy.
The 85 products were allocated for market control purposes as follows:
- Twenty-five (25) to the Consumer Protection Service, with one (1) of these notified to the system by Cyprus;
- Twenty-nine (29) to the Department of Environment.
- Fifteen (15) in the Department of Pharmaceutical Services.
- Seven (7) in the Department of Road Transport.
- Six (6) in the Department of Labour Inspection.
- Two (2) in the Health Services.
- One (1) in the Department of Electromechanical Services.
The products relating to the Consumer Protection Service, and the corresponding risks involved, are described in the table set out here.
It should be noted that products with serial numbers 1 to 24 have been assessed by the European Commission as posing a serious risk, while product number 25 has been assessed by the European Commission as posing a lower risk.
Recommendations - warnings
It is noted that one of the above products has been initially identified by the GPSD in the Cyprus market (without having been previously identified in the other member countries) and has been subject to freezing and withdrawal.
The remaining products are likely to be on the Cyprus market and pose a direct threat to the health and safety of consumers, in particular children. The Consumer Protection Service has already started intensive market checks to identify the products.
The Consumer Protection Service calls on importers, distributors, sellers who may have such products to immediately stop their distribution and notify the Service.
The Consumer Protection Service also invites consumers, in case they possess the above products, to stop using them and return them to the seller, i.e. from the shop from which they have purchased them, and at the same time to inform the seller accordingly.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service.
Contact
For further information or to make a complaint, consumers can contact the Service via website or by telephone:
- Consumer Line 1429
- Nicosia Head Office 22200926/ 22200925 / 22200923
- Limassol District Office 25819150
- Paphos District Office 26804613
- Larnaca / Famagusta District Office 24816160
(ΕΠ/MΣ)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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