The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 03/04/2023 (RAPEX - Report 14) 59 products have been notified to the System that present a risk to their health and safety. These products were identified in the markets of several Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about the dangerous products on the YPC website.
The 59 products were distributed for market surveillance purposes as follows.
- Seventeen (17) to the Consumer Protection Service.[/P]
- Seventeen (17) to the Consumer Protection Service.
- Twenty-two (22) to the Labour Inspection Department with one (1) of them having been notified to the system by Cyprus.
- Eleven (11) to the Department of Pharmaceutical Services.
- Five (5) in the Department of Electromechanical Services.
- Four (4) in the Department of Environment.
The products pertaining to the Consumer Protection Service, and the corresponding associated risks, are described in a relevant table.
It should be noted that, the products in said table with serial numbers 1 to 14 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 15 and 17 have been assessed by the European Commission as posing a lower risk.
Recommendations - Warnings
The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop supplying them and notify the Agency.
The Consumer Protection Service also invites consumers in possession of the above products to stop using them and return them to the seller, i.e. the shop from which they were purchased, and to inform the Consumer Protection Service accordingly.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Service.
Contact
For further information or to make a complaint, consumers can contact the Service via website or by phone:
- Consumer Line: 1429
- Nicosia Central Offices: 22200926 / 22200925 / 22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca / Famagusta District Office: 24816160
(MB/SX)
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Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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