The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 06/03/2023 (RAPEX - Bulletin 10) 46 products have been notified to the System that present a risk to their health and safety. These products were identified on the markets of various Member States of the European Union and subsequently notified to the Safety Gate RAPEX System.
Consumers can find out about the dangerous products on the website of the CPS at www.consumer.gov.cy.
The 46 products were distributed for market control purposes as follows.
- Twenty-five (25) to the Consumer Protection Service.[/P]
- Twenty-five (25) to the Consumer Protection Service.
- Ten (10) to the Department of Labor Inspection.
- Five (5) in the Department of Pharmaceutical Services.
- Four (4) in the Department of Electrical Engineering Services.
- Two (2) in the Department of Road Transport.
Please note that the products with serial numbers 1 to 25 have been assessed by the European Commission as serious risk products.
For the list of products click here.
Recommendations - Warnings
The Consumer Protection Agency calls on importers, distributors, and retailers who may have such products available to immediately stop making them available and notify the Agency.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the store from which they were purchased, and at the same time to inform the Service accordingly.
It should be noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract.
It should be noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid.
It should be recalled that the above rights apply for a period of 2 years from the initial delivery of the product to the consumer and that the sole responsibility towards the consumer always lies with the final seller.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his complaint in writing via the website of the Consumer Protection Service (www.consumer.gov.cy).
Contact
For further information or to make a complaint, consumers may contact the Service via its website (www.consumer.gov.cy) or by telephone:
Consumer Line 1429
Nicosia Head Office 22200926[/B] 22200925[/B 22200923
Limassol District Office 25819150
Paphos District Office 26804613
Larnaca / Famagusta District Office 24816160
(AF/EXP)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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