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Through the use of the possibilities provided to us through technology, we have managed to transform a time-consuming, bureaucratic process that was inconveniencing both citizens and public officials.
The digitisation of services is the way to simplify and facilitate the life of citizens, which is also our goal as the Ministry of Research, Innovation and Digital Policy.
Through e-service, easy access to state services is provided to the citizen, immediate response of the state to the citizen, reduction of time in procedures, and therefore, less hassle and clearly shorter waiting time.
Benefit application procedures, such as the 3 E, require a necessary and time-consuming procedure with the submission of several certificates, during which citizens and officials lose valuable time. Through the use of the now electronic portal, the EEO submission service enables citizens to process their application from anywhere they wish, without waiting queues and additional travel.
By digitising the benefit payment service, we ensure that the time taken to process applications is reduced, as we save time from the human resources previously called upon to carry out additional document checking and data confirmation procedures.
The interconnection of the e-service for 3E with the Population File and the Social Security Services System allows the automatic retrieval of the applicant's data, automatically checking the validity of the application and minimising the incorrect entry of the applicant's data.
With the digital transformation of our services, we provide easy access to all citizens of the state, promoting the inclusion of the most vulnerable groups and making their lives simpler.
Therefore, by using technology and interconnecting services, we are ensuring the security of the process, simplifying the services we as a state provide to citizens and enhancing the faster processing of these important benefits.
With our focus on the citizen and with the power of technology, we have transformed another complex process into its simplest and most digital form.
With wisdom and vision we will continue towards the digitization of our state.
Warm thanks to my colleague the Deputy Minister of Social Welfare and her team for their cooperation.
Thank you for your presence here.
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MK
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