The Consumer Protection Agency of the Ministry of Energy, Trade and Industry as the Competent Authority for the implementation of the General Product Safety Laws and the Laws on Basic Requirements to be Met by Certain Categories of Products, during the month of February, proceeded to withdraw from the Cypriot market the following products which were found to pose serious risks to the health and safety of consumers or did not comply with the relevant provisions of the legislation.
Recommendations - Warnings
The Consumer Protection Service invites consumers in case they possess the products that have been withdrawn, to stop using them and return them to the seller, i.e. the shop from which they were purchased, and to inform the Consumer Protection Service accordingly.
It should be noted that, according to the Law on Certain Aspects Concerning Contracts for the Sale of Goods of 2021, if an unsafe product is purchased, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid.
Recall that the above rights apply for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service.
Finally, consumers are reminded that they can be informed about dangerous products detected in the EU via the website of the Consumer Protection Service or via the website of the Rapid Exchange of Information on Dangerous Products (Safety Gate).
Contact
For further information or to make a complaint, consumers can contact the Service via its website (www.consumer.gov.cy) or by telephone:
- Consumer Line: 1429
- Nicosia Head Office: 22200926, 22200925
(AF/SX)
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