With a view to modernizing and upgrading the services provided by the Ministry of Social Welfare and aiming at better quality service of citizens with reduction of delays, the Social Welfare Benefits Management Service (Welfare Benefits Management Service) has proceeded to develop a framework of actions that will improve the current situation. The aim is to modernise the service mode in order to provide citizens with immediate information on the progress of their claims, as well as guidance on the procedures they need to follow in order to access the benefits of the HSS.
In this context, the Welfare Benefits Management Service of the Ministry of State has issued a tender for the purchase of telephone answering services for the Service, for a period of 4 months from the date of commencement of the implementation of the scope of the contract, with the right to renew for a further 4 months. It is clarified that the measure is a temporary arrangement pending the launch of the call centre of the Ministry of Labour and Social Insurance, which will include the services offered by the Ministry of Labour and Social Insurance.
Interested parties are invited to complete and submit the tender documents through the eprocurement system on the website www.eprocurement.gov.cy, with a closing date of Friday, 5 August 2022, at 12:30 p.m..
(MKυ)
Contents of this article including associated images are owned by PIO
Views & opinions expressed are those of the author and/or PIO
Source
