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Cyprus will host next week the work of the International Technical Committee on Standardisation for Excellence in Services. Specifically, the Cyprus Organization for Standardization (CYS), as the national standardization body of Cyprus, has as its mission the promotion of standards in Cypriot society and in this context it has a successful policy of hosting the work of European and/or International Standardization Committees in our country.
The Session will include the work of the Plenary and Working Groups of ISO/TC 312: Excellence in Service, and the sessions will be held between 22 May - 25 May, 2023, in Larnaca, at the invitation of the Cyprus Standards Organisation.
ISO/TC 312 is responsible for the development of international standards related to the definition of strategies and guidelines for Excellence in Service Delivery, aiming for enthusiastic customer satisfaction.
More than 20 countries around the world participate in this International Committee through their national representatives. Among these countries is Cyprus, which actively participates with its representative in the plenary work of the Commission and in the working groups. The Cyprus Organization for Standardization (CYS) and by extension Cyprus, is represented by the Cyprus Chamber of Commerce and Industry (CCCI) with a significant contribution to the standardization work of ISO/TC 312 and with continuous presence in its meetings since 2017, the year in which the Committee was established.
At the same time, Cyprus, through its national representative, has a coordinating role in two working groups of this Committee, concerning Communication (ISO/TC312/TG1) and the development of standards on Excellence in Public Services (ISO/TC312/WG4), with the main objective of closer monitoring of developments in the field of service and the effective use of standards in service excellence.
During the work of ISO/TC 312, delegates will have the opportunity to learn about corporate Best Practices used in Cyprus to deliver service excellence to their customers and partners, from Iron Mountain and Cyta.
In this effort to provide the best possible hospitality to the delegates, CYS is supported by the Cyprus Chamber of Commerce and Industry (CCCI) and Iron Mountain and Cyta.
(AF/EXP)
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