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- Ελληνικά
The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week from 08/01/2024 to 14/01/2024 (RAPEX - Bulletin 02) 61 products presenting a risk to their health and safety have been notified to the System. These products were identified in the markets of various Member States of the European Union and subsequently notified to the Safety Gate RAPEX System.
Consumers can find out about the dangerous products on the YPC website.
The 61 products were distributed for market control purposes as follows.
- Three (3) to the Consumer Protection Service.
- Twenty-six (26) to the Department of Labor Inspection.
- Fifteen (15) in the Department of Road Transportation.
- Seven (7) in the Department of the Environment.
- Three (3) in the Mining Department.
- Three (3) in the Department of Electromechanical Services.
- Two (2) in the Department of Pharmaceutical Services.
- Two (2) in Health Services.
The products relevant to the Consumer Protection Service and the corresponding risks involved are described in the table shown here.
Please note that products with serial numbers 1 to 3 have been assessed by the European Commission as posing a serious risk.
Recommendations - Warnings
The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately cease their supply and notify the Agency.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the store from which they have purchased them, and at the same time to inform the seller accordingly.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service.
Contact
For further information or to make a complaint, consumers can contact the Service via website or by phone:
- Consumer Line 1429
- Nicosia Central Offices 22200926 / 22200925 / 22200923
- Limassol District Office 25819150
- Paphos District Office 26804613
- Larnaca / Famagusta District Office 24816160.
(NΓ/ΓΣ)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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