[PIO] Publication of weekly EU notifications of unsafe products notified to the RAPEX Safety Gate System

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 18/12/23 (RAPEX - Report 51) 104 products presenting a risk to their health and safety have been notified to the System. These products were identified in the markets of various Member States of the European Union and subsequently notified to the Safety Gate RAPEX System.

Consumers can find out about the dangerous products on the website of the CPS.

The 104 products were distributed for market surveillance purposes as follows.

1. Eleven (11) to the Consumer Protection Agency.
2. Thirty-five (35) to the Department of Pharmaceutical Services.
3. Twenty (20) in the Department of Labor Inspection.
4. Eighteen (18) in the Department of Environmental Protection.
5. Eleven (11) in the Department of Road Transport.
6. Nine (9) in the Department of Electrical Engineering Services.

The products relevant to the Consumer Protection Service and the corresponding associated risks are described in the table set out here.

Please note that products with serial numbers 1 to 9 have been assessed by the European Commission as posing a serious risk, while products with numbers 10 and 11 have been assessed by the European Commission as posing a lower risk.

RECOMMENDATIONS - WARNINGS

The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop supplying them and to notify the Agency.

The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the store from which they have purchased them, and at the same time to inform the seller accordingly.

It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.

It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service.

CONTACT

For further information or to make a complaint, consumers can contact the Service via the website or by telephone on the numbers:

1. Consumer Line 1429
2. Nicosia Central Offices 22200926/ 22200925 / 22200923
3. Limassol District Office 25819150
4. Paphos District Office 26804613
5. Larnaca/Amohostou District Office 24816160

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