[PIO] Publication of weekly EU notifications of unsafe products notified to the RAPEX Safety Gate System

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week from 28 August 2023 to 3 September (RAPEX - Report 35), 144 products presenting a risk to their health and safety have been notified to the System. These products were identified in the markets of various Member States of the European Union and subsequently notified to the Safety Gate RAPEX System.

Consumers can find out about the dangerous products on the YPC website.

The 144 products were distributed for market surveillance purposes as follows.

1. Nine (9) to the Consumer Protection Agency.[/P]
   1. Nine (9) to the Consumer Protection Agency.
   2. Ninety-five (95) to the Department of Pharmaceutical Services.
   3. Twenty-eight (28) to the Department of Labour Inspection, with one (1) of these having been notified to the system by Cyprus.
   4. Six (6) in the Department of Road Transport.
   5. Three (3) in the Department of Electromechanical Services.
   6. Two (2) in the Department of Environment.
   7. One (1) in Health Services.

   The products relevant to the Consumer Protection Service, and the corresponding associated risks, are described in the table shown here.

   Please note that, products with serial numbers 1 to 8 have been assessed by the European Commission as posing a serious risk, while product number 9 has been assessed by the European Commission as posing a lower risk.

   The Consumer Protection Agency calls on importers, distributors, sellers, who may have such products, to immediately stop selling them and notify the Agency.

   The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the shop from which they have purchased them, and at the same time to inform the Service accordingly.

   It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract.

   It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

   In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service.

   Contact

   For further information or to make a complaint, consumers can contact the Service via the its website or by phone:

   1. Consumer Line: 1429
   2. Nicosia Central Offices: 22200926 / 22200925 / 22200923
   3. Limassol District Office: 25819150
   4. Paphos District Office: 26804613
   5. Larnaca / Famagusta District Office: 24816160

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