The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 27/02/2023 (RAPEX - Report 09) 67 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several European Union Member States and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out more about the dangerous products on the YPC website at www.consumer.gov.cy.
The 67 products were broken down for market surveillance purposes as follows:
- Twelve (12) to the Department of Consumer Protection
- Forty (40) to the Department of Labor Inspection
- Eleven (11) to the Department of Highway Transportation
- One (1) to the Department of Pharmaceutical Services
- One (1) to the Department of Electromechanical Services
- One (1) in the Department of the Environment
- One (1) in the Department of the Interior (Building Products Division)
The Consumer Protection Agency products and their associated risks are described in relevant table here.
Please note that the products in the table with serial numbers 1 to 11 have been assessed by the European Commission as posing a serious risk, while product number 12 has been assessed by the European Commission as posing a lower risk.
Recommendations - Warnings
The Consumer Protection Agency calls on importers, distributors, retailers who may have such products available to immediately cease their supply and notify the Agency.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. to the store from which they have purchased them, and at the same time to inform the Service accordingly.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible towards the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Agency (www.consumer.gov.cy).
Contact
For further information or to make a complaint, consumers can contact the Service via its website (www.consumer.gov.cy) or by phone:
- Consumer Line: 1429
- Nicosia Central Offices: 22200926 / 22200925 / 22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca / Famagusta District Office: 24816160
(MB/SX)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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