The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 20/02/2023 (RAPEX - Report 08) 93 products presenting a risk to their health and safety have been notified to the System. These products were identified in the markets of several Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about the dangerous products on the YPC website .
The 93 products were distributed for market control purposes as follows.
- Forty-two (42) to the Consumer Protection Agency.[/P]
- Forty-two (42) to the Consumer Protection Agency.
- Twenty-five (25) to the Department of Labor Inspection.
- Sixteen (16) in the Department of Road Transportation.
- Six (6) in the Department of Pharmaceutical Services.
- Four (4) in the Department of Electrical Engineering Services.
The products pertaining to Consumer Services, and the corresponding associated risks, are described in a related table.
Please note that the products in the table with serial numbers 1 to 41 have been assessed by the European Commission as products of serious risk, while the product with serial number 42 has been assessed by the European Commission as a product of lower risk.
Recommendations - Warnings
The Consumer Protection Service calls on importers, distributors, sellers who may have such products available to immediately stop their supply and notify the Service.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. from the shop from which they have purchased them, and at the same time to inform the Service accordingly.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing through the website of the Consumer Protection Service .
Contact
For further information or to make a complaint, consumers can contact the Service via its website or by phone:
- Consumer Line: 1429
- Nicosia Head Office: 22200926 / 22200925 / 22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca / Famagusta District Office: 24816160
(MB/EXP)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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