[PIO] Publication of weekly EU notifications of unsafe products notified in the Safety Gate RAPEX system

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 04/12/23 (RAPEX - Report 49) 46 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.

Consumers can find out about the dangerous products on the YPC website.

The 46 products have been allocated for market surveillance purposes as follows:

1. Thirteen (13) to the Consumer Protection Service.
2. Seventeen (17) to the Department of Labor Inspection.
3. Eight (8) in the Department of Pharmaceutical Services.
4. Five (5) in the Department of Road Transportation.
5. Two (2) in the Department of Environment.
6. One (1) in the Department of Electromechanical Services.

The products relevant to the Consumer Protection Service and the corresponding associated risks are described in the table set out here.

Please note that products with serial numbers 1 to 10 have been assessed by the European Commission as posing a serious risk, while products with numbers 11 to 13 have been assessed by the European Commission as posing a lower risk.

It should be noted that products with order numbers 1 to 10 have been assessed by the European Commission as posing a serious risk, while products with order numbers 11 to 13 have been assessed by the European Commission as posing a lower risk.

Recommendations - Warnings

The Consumer Protection Agency calls on importers, distributors, retailers who may have such products available to immediately stop the sale and notify the Agency.

The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the shop from which they have purchased them, and at the same time to inform the seller accordingly.

It is noted that according to the Consumer Protection Law of 2021, if an unsafe product is purchased, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing through the website of the Consumer Protection Service.

Contact

For further information or to make a complaint, consumers may contact the Service via website or by telephone:

1. Consumer Line 1429
2. Nicosia Central Offices 22200926 / 22200925 / 22200923
3. Limassol District Office 25819150
4. Paphos District Office 26804613
5. Paphos District Office Larnaca / Famagusta District Office 24816160

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