The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 23/01/2023 (RAPEX - Report 04) 42 products have been notified to the System that present a risk to their health and safety. These products were identified on the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about dangerous products on the website of the Consumer Protection Agency.
The 42 products were broken down for market surveillance purposes as follows:
- Eleven (11) to the Consumer Protection Agency
- Nine (9) to the Highway Department
- Seven (7) to the Department of Pharmaceutical Services
- Six (6) to the Department of Electromechanical Services
- Five (5) to the Department of Labor Inspection
- Four (4) in the Bureau of Mines
The products pertaining to the Consumer Protection Agency and the corresponding associated risks are described in a related table.
It should be noted that, the products in the table with serial numbers 1 to 8 have been evaluated by the European Commission as products of serious risk, while products with serial numbers 9 to 11 have been evaluated by the European Commission as products of lower risk.
Recommendations - Warnings
The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop the sale and notify the Agency.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the shop from which they have purchased them, and at the same time to inform the Service accordingly.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchasing an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchasing an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service .
Contact
For further information or to make a complaint, consumers can contact the Service via website or by phone:
- Consumer Line: 1429
- Nicosia Central Offices: 22200926 / 22200925 / 22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca / Famagusta District Office: 24816160
(MB/SX)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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