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- Ελληνικά
The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 04/03/24 (RAPEX - Report 10) 102 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about the dangerous products on the website of the HACCP.
The 102 products were distributed for market surveillance purposes as follows:
Seventeen (17) to the Department of Consumer Protection.
Sixty-five (65) to the Department of Pharmaceutical Services.
Seven (7) to the Department of Highway Transportation.
Six (6) to the Department of Environmental Services.
Four (4) to the Department of Electromechanical Services.
Three (3) to the Department of Labor Inspection.
The products relevant to the HSE and the corresponding associated risks are described in this table.
Please note that products with serial numbers 1 to 15 have been assessed by the European Commission as serious risk products, while products with numbers 16 and 17 have been assessed by the European Commission as lower risk products.
Recommendations - Warnings
The GPSD calls on importers, distributors, retailers who may have such products on their shelves to immediately stop supplying them and to notify the Agency.
The YPC also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the shop from which they have purchased them, while informing the seller.
It is noted that according to the Consumer Protection Law of 2021, if an unsafe product is purchased, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In the event that the seller refuses to meet the above rights of the consumer, the consumer is invited to submit their complaint in writing via the website of the CPS.
Contact
For further information or to lodge a complaint, consumers can contact the Service via the website or by telephone:
- Consumer Line 1429
- Nicosia Head Office 22200926/22200925 / 22200923 [*]Limassol District Office 25819150 [*]Paphos District Office 26804613 [*]Larnaca / Famagusta District Office 24816160
(NZ/AF)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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