The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that in the week starting 14/03/2022 (RAPEX - Report 11) 50 products presenting a risk to their health and safety have been notified to the System. These products were identified in the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out more about the dangerous products on the YPC website at www.consumer.gov.cy.
The 50 products have been allocated for market surveillance purposes as follows.
Thirteen (13) to the Consumer Protection Agency.
Thirteen (13) to the Department of Highway Transportation.
Ten (10) to the Department of Pharmaceutical Services.
Nine (9) to the Department of Electromechanical Services.
Two (2) to the Department of Labor Inspection.
Two (2) to the Department of Environmental Services.
One (1) in the Mining Department.
The products pertaining to the Consumer Protection Department and the corresponding associated risks are described in the table here.
Please note that products with serial numbers 1 to 11 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 12 and 13 have been assessed by the European Commission as posing a lower risk.
Recommendations - Warnings
The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop the sale and notify the Agency.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the store from which they have purchased them, and at the same time to inform the Service accordingly.
It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing through the website of the Consumer Protection Service (www.consumer.gov.cy).
Contact:
For further information or to make a complaint, consumers can contact the Service via its website (www.consumer.gov.cy) or by telephone:
- Consumer Line: 1429
- Nicosia Central Offices: 22200926 and 22200925
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca/Amamohostou District Office: 24816160
(NΓ/IK)
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Views & opinions expressed are those of the author and/or PIO
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