[PIO] Publication of EU Weekly Notifications of unsafe products notified in the RAPEX Safety Gate System

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 22/01/2024 until 28/01/2024 (RAPEX - Bulletin 04), 40 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.

Consumers can find out about dangerous products on the website of the CPS.

The 40 products were allocated for market surveillance purposes as follows:

1. Eighteen (18) to the Consumer Protection Service, with five (5) of them having been notified to the system by Cyprus.
2. Nine (9) to the Labour Inspection Department.
3. Nine (9) to the Department of Electromechanical Services.
4. Four (4) in the Department of Road Transport.

The products concerning the Consumer Protection Service and the corresponding risks involved are described in the table below.

Please note that products with serial numbers 1 to 16 have been assessed by the European Commission as posing a serious risk, while products with numbers 17 and 18 have been assessed by the European Commission as posing a lower risk.

The products relevant to the Consumer Protection Agency and the corresponding associated risks are described in the table shown here.

Recommendations - Warnings

It is noted that of the above eighteen (18) products, five (5) have been initially identified by the CPS in the Cyprus market (without having been previously identified in the other member countries) and have proceeded with their freezing and withdrawal.

The remaining products are likely to be on the Cyprus market and pose a direct threat to the health and safety of consumers, particularly children. The Consumer Protection Service has already started intensive market checks to identify the products.

The Consumer Protection Service calls on importers, distributors, sellers who may have such products to immediately stop selling them and notify the Service.

The Consumer Protection Service also calls on consumers in case they possess the above products to stop using them and return them to the seller, i.e. the store from which they have purchased them and in parallel If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Service.

Contact

For further information or to make a complaint, consumers can contact the Service via website or by telephone:

1. Consumer Line 1429.
2. Nicosia Head Office 22200926 / 22200925 / 22200923.
3. Limassol District Office 25819150.
4. Paphos District Office 26804613.
5. Larnaca/Amohostou District Office 24816160.

(EAT/NG)
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