The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 13/03/2023 (RAPEX - bulletin 11) 59 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several EU Member States and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about dangerous products on the YPK website.
The 59 products were broken down for market control purposes as follows:
- Twenty-one (21) to the Consumer Protection Service,
- Eleven (11) to the Road Transport Department,
- Ten (10) to the Pharmaceutical Services Department,
- Nine (9) to the Labour Inspection Department, with two (2) of them having been notified to the system by Cyprus,
- Four (4) in the Department of Electromechanical Services with two (2) of them having been notified to the system from Cyprus,
- Two (2) in the Department of Environment,
- One (1) in the Ministry of Interior (Building Products Sector), and
- One (1) in the Mining Service.
For the table of products of concern to the Consumer Protection Agency and the corresponding associated risks, click here
Recommendations/Warnings.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the shop from which they have purchased them, and at the same time to inform the Service accordingly.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchasing an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchasing an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. return the product to the seller, and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service.
Contact:
For further information or to make a complaint, consumers can contact the via its website or by phone:
- Consumer Line: 1429
- Nicosia Central Offices: 22200926/22200925/22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca/Amamohostou District Office: 24816160
(NΓ/ΣΧ)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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