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[PIO] New MyGovLive Service: service via videoconference from Citizen Service Centres (KEP)

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Digital information and case management, without presence

Facilitate electronic transactions, with speed, flexibility and security

It was presented today, in the presence of the Deputy Minister of Research, Innovation and Digital Policy, Kyriakos Kokkinos, and the Minister of Digital Governance of Greece, Mr. Kyriakos Pierrakakis, at the KEP Makarios, the MyGovLive service. This new service aims at the use of digital communication tools for online information and citizen service from the Citizen Service Centres (KEP), facilitating and ensuring the seamless service of citizens and businesses by the state, with flexibility, speed, transparency and security.

Through the service MyGovLive, citizens have the possibility to arrange a video call/conference appointment with a representative of the CCP on the day and time of their preference by following three (3) simple steps, described in the relevant User Manual. At this stage, MyGovLive includes only a CY Login Profile Identification service for Cypriot Citizens - a prerequisite for access to a wide range of electronic services of the Republic of Cyprus - a purpose for which until now a physical visit to the CCP was necessary.

The aim is the continuous enrichment of the services that will be carried out using this new tool, the further facilitation and promotion of electronic transactions and, above all, the continuous upgrading of the quality of service provided by MyGovLive. The first available appointments will be available from 2 May 2022.





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