How can I get my money back if the French airline cancels the flight? What if I am denied access to a concert in Prague? Or if a Danish holiday home costs more than originally agreed?
This is where the European Consumer Centres Network (ECC-Net) can help. Last year it helped consumers in Europe get back almost €10 million.
- The Network answered almost 118,000 consumer questions.
Cases such as flight cancellations/delays are part of the daily work of the European Consumer Centres (ECCs). In 2022, the ECCs answered nearly 118,000 consumer queries, which included flight delays, overpriced holiday homes, fake concert tickets, cancelled trains and more. The aim of the specialised lawyers from 29 EU countries is to find an out-of-court solution in favour of the complainant.
The Network, funded by the European Commission and Member States, was able to recover almost ten million euros last year. The real financial benefit is even greater. In many cases, ECC-Net has been able to relieve consumers from having to pay upfront, for example by preventing consumers from falling into a subscription trap.
- I have a consumer problem: Who can I turn to for help?
There is a European Consumer Centre in every EU country and in Iceland and Norway. Together they form ECC-Net. The network informs consumers in Europe about their rights and provides free help with cross-border problems.
Do you live in Cyprus and have a problem with a company from another EU country? Contact the European Consumer Centre Cyprus, easily and free of charge via email ecccyprus@meci.gov.cy.
(NΓ/ΣΧ)
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