[PIO] Announcement by the Ministry of Health on the launch of a call centre for the management of COVID-19 outbreaks and contacts

As part of efforts to better serve citizens on issues related to positive incident management and close contacts COVID-19 the Ministry of Health announces the opening of a call centre that will be available to citizens on a daily basis (Monday - Sunday) from 8 am to 8 pm.

Citizens will be able to be assisted by calling the following numbers, which are also indicated in the instructions sent by text message to positive cases and contacts.

Contact numbers: 22421600, 22495671, 22495666, 22421745, 22570588, 22514264, 22514258, 22514259, 22771923.

It is recommended that interested parties carefully follow the recorded instructions before choosing to be referred to appropriate officials for the matters described below:

1. For completion and electronic data entry on the "Phase" platform (Option 1)
2. For tracing issues and for controversial laboratory test results (Option 2)
3. For issues of self-limitation and release of positive cases (Option 3)
4. For issues of EUDCC Recovery (Option 4)
5. For issues of European Certificate of Negative Laboratory Test (EUDCC Testing) (Option 5)
6. For matters relating to the issue of certificates of special permission for close contacts (Option 6)
7. For matters relating to transfer to free state quarantine or for laboratory test results required for interventions (Option 6)
8. For matters relating to the issue of certificates of special permission for close contacts [B DETAINEES OR FOR EMERGENCY RESULTS (Option 7)

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It is clarified that for general information on the decrees and applicable measures, the 1474 call centre is still available between 08 hours:00 - 20:00 (Monday - Sunday).

To report worsening symptoms and transfer of a positive COVID-19 case to hospital, citizens should call the Ambulance Service via 112 or directly to the Ambulance Service Call Coordination Centre at tel.22887171 (open 24 hours a day (Monday - Sunday).

Relevant information is also available on the Press and Information Office website https:/www.pio.gov.cy/coronavirus/categories/info

(AF/IK)
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