As part of efforts to better serve citizens on issues related to the management of positive cases and close contacts COVID-19 the Ministry of Health announces the opening of a call centre that will be available to citizens on a daily basis (Monday - Sunday) from 8 am to 8 pm.
Citizens can be contacted by calling the following numbers, which are also indicated in the instructions sent by text message to positive cases and contacts.
Contact numbers: 22421600, 22495671, 22495666, 22421745, 22570588, 22514264, 22514258, 22514259, 22771923.
It is recommended that interested parties carefully follow the recorded instructions before choosing to be referred to appropriate officials for the matters described below:
- For the completion and electronic entry of data in the "Phase" platform (Option 1)[/B]
- For tracing issues and for controversial laboratory test results (Option 2)
- For issues of self-limitation and release of positive cases (Option 3)
- For issues of EUDCC Recovery (Option 4)
- For issues of Issuance of a European Certificate of Negative Laboratory Test (EUDCC Testing) or for matters of contact sampling or for matters of mobile units of the Ministry of Health (Option 5)
- For matters of certificates of special permission for close contacts (Option 6)
- For transfer to free state quarantine or for results of laboratory tests required for operations, detainees or for emergency results (Option 7)
It is clarified that for general information on ordinances and applicable measures, the 1474 call center is still in effect between the hours of 08:00 - 20:00 (Monday - Sunday).
To report worsening symptoms and transfer of a positive COVID-19 case to hospital, citizens should call the Ambulance Service via 112 or directly to the Ambulance Service Call Coordination Centre at tel.22887171 (open 24 hours a day (Monday - Sunday).
Also, relevant information is available on the website of the Press and Information Office https:/www.pio.gov.cy/coronavirus/categories/info
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