The Consumer Protection Service (CPCS) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 28/03/2022 (RAPEX - Report 13) 89 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of various EU Member States and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out more about the dangerous products on the YPC website at www.consumer.gov.cy.
The 89 products were allocated for market control purposes as follows.
[*]Eight (8) in the Department of Electromechanical Services.
[*]Forty-one (41) in the Department of Labor Inspection.
[*]One (1) in the Department of Pharmaceutical Services.
[*]Two (2) in Health Services.
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See products as presented here.
Please note that products with serial numbers 1 to 11 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 12 and 13 have been assessed by the European Commission as posing a lower risk.Recommendations - Warnings
The Consumer Protection Agency calls on importers, distributors, retailers who may have such products available to immediately cease their supply and notify the Agency.
The Consumer Protection Service also invites consumers, in case they possess the above products, to stop using them and return them to the seller, i.e. the shop from which they were purchased, and to inform the Service accordingly.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to meet the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Service (www.consumer.gov.cy).Contact[/B]
For further information or to file a complaint, consumers can contact the Service via its website (www.consumer.gov.cy) or by telephone:
- Consumer Line 1429
- Nicosia Head Office 22200926/ 22200925 / 22200923
- Limassol District Office 25819150
- Paphos District Office 26804613
- Larnaca / Famagusta District Office 24816160
Views & opinions expressed are those of the author and/or Cyprus Times
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