The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 20/03/2023 (RAPEX - Bulletin 12) 61 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about the dangerous products on the website.
The 61 products were allocated for market surveillance purposes as follows:
- Fourteen (14) to the Consumer Protection Service, with one (1) of them having been notified to the system by Cyprus.
- Twenty-five (25) to the Department of Road Transport.
- Twelve (12) to the Department of Labour Inspection, with one (1) of them having been notified to the system by Cyprus.
- Four (4) in the Department of Electromechanical Services, one (1) of which has been notified to the system by Cyprus.
- Four (4) in the Department of Pharmaceutical Services.
- One (1) in the Department of Environment.
- One (1) in the Health Services.
For the products concerning the Consumer Protection Service and the corresponding risks involved, click here
Please note that products with serial numbers 1 to 12 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 13 and 14 have been assessed by the European Commission as posing a lower risk.
Recommendations - Warnings
It is noted that of the above fourteen (14) products, one (1) has been initially identified by the CPS in the Cyprus market (without having been previously identified in the other member countries) and has proceeded with its freezing and withdrawal.
The remaining products are likely to be on the Cyprus market and pose a direct threat to the health and safety of consumers, particularly children. The Consumer Protection Service has already started intensive checks in the market for possible detection of the products.
The Consumer Protection Service calls on importers, distributors, sellers who may have such products to immediately stop selling them and notify the Service.
The Consumer Protection Service also calls on consumers in case they possess the above products to stop using them and return them to the seller, i.e. to the store from which they have purchased them and in parallel If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing through the website of the Consumer Protection Service.
Contact
For further information or to make a complaint, consumers may contact the Service through its website (www.consumer.gov.cy) or by telephone:
- Consumer Line 1429
- Nicosia Central Offices 22200926/22200925/22200923
- Limassol District Office 25819150
- Paphos District Office 26804613
- Paphos District Office Larnaca/ Famagusta Office 24816160
(NΓ/ΣΧ)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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