The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 28/03/2022 (RAPEX - Report 13) 89 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several EU Member States and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out more about the dangerous products on the YPC website at www.consumer.gov.cy.
The 89 products were allocated for market control purposes as follows:
- Thirteen (13) to the Consumer Protection Service
- Twenty-four (24) to the Road Transport Department.
- Eight (8) in the Department of Electrical Engineering Services.
- Forty-one (41) in the Department of Labor Inspection.
- One (1) in the Department of Pharmaceutical Services.
- Two (2) in Health Services.
The products relevant to the Consumer Protection Service and the corresponding associated risks are described in the table shown here.
Note that, products with serial numbers 1 to 11 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 12 and 13 have been assessed by the European Commission as posing a lower risk.
The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop the sale and notify the Agency.
The Consumer Protection Service also invites consumers, in case they possess the above products, to stop using them and return them to the seller, i.e. the shop from which they have purchased them, and at the same time to inform the Service accordingly.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible towards the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Agency (www.consumer.gov.cy).
For further information or to make a complaint, consumers may contact the Service via its website (www.consumer.gov.cy) or by telephone:
- Consumer Line 1429
- Nicosia Central Offices 22200926/ 22200925 / 22200923
- Limassol District Office 25819150
- Paphos District Office 26804613
- Larnaca / Famagusta District Office 24816160
(MB/EXP)
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