The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week 3-9/1/2022 (RAPEX - Report 01) 45 products have been notified to the System which present a risk to their health and safety. These products were identified on the markets of several European Union Member States and subsequently notified to the Safety Gate RAPEX System.
Consumers can find out about the dangerous products on the YPC website at www.consumer.gov.cy.
The 45 products were distributed for market control purposes as follows:
Ten (10) to the Consumer Protection Service.
Seventeen (17) to the Department of Labour Inspection.
Nine (9) to the Department of Road Transport.
Four (4) to the Department of Environment.
Two (2) to the Department of Electromechanical Services.
One (1) in the Department of Pharmaceutical Services.
One (1) in the Department of Mining Services.
One (1) in Health Services.
The Consumer Protection Agency products and their associated risks are described in the table here.
It should be noted that products with serial numbers 1 to 8 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 9 and 10 have been assessed by the European Commission as posing a lower risk.
RECOMMENDATIONS - WARNINGS
The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop the sale and notify the Agency.
The Consumer Protection Service also invites consumers in case they possess such products to stop using them and return them to the seller, i.e. the shop from which they have purchased them, and at the same time to inform the Consumer Protection Service accordingly.
It is noted that according to the Consumer Protection Law of 2021, if an unsafe product is purchased, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two years from the initial delivery of the product to the consumer and that the final seller is always solely responsible towards the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Agency (www.consumer.gov.cy).
CONTACT
For further information or to make a complaint, consumers may contact the Service via its website (www.consumer.gov.cy) or by telephone:
- Consumer Line 1429
- Nicosia Central Offices 22200926 and 22200925
- Limassol District Office 25819150
- Paphos District Office 26804613 26804613
- Larnaca/Amamohostou District Office 24816160
(BG/SX)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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