[PIO] Publication of weekly EU notifications of unsafe products flagged in the RAPEX safety gate system

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 01/07/24 (RAPEX - Report 27) 99 products have been notified to the System, presenting a risk to their health and safety. These products were identified on the markets of various Member States of the European Union and subsequently notified to the Safety Gate RAPEX System.

Consumers can find out about dangerous products on the YPC website at www.consumer.gov.cy.

The 99 products were broken down for market control purposes as follows:

1. Nine (9) to the Consumer Protection Service
2. Sixty-eight (68) to the Department of Pharmaceutical Services
3. Eight (8) to the Ministry of Shipping
4. Seven (7) to the Department of Labour Inspection
5. Four (4) to the Department of Road Transport
6. Two (2) to the Health Services
7. One (1) to the Department of Environment

The products, pertaining to the Consumer Protection Agency, as well as the corresponding associated risks, are described here[/B]

It should be noted that products with serial numbers 1 to 7 have been assessed by the European Commission as posing a serious risk, while products with numbers 8 and 9 have been assessed by the European Commission as posing a lower risk.

Recommendations - Warnings

The Consumer Protection Agency calls on importers, distributors, sellers, who may have such products available, to immediately stop making them available and to notify the Agency.

The Consumer Protection Office also invites consumers in possession of the above products to stop using them and return them to the seller, i.e. the shop from which they were purchased and, at the same time, to inform the seller accordingly.

It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two (2) years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing through the website of the Consumer Protection Service.

Contact

For further information or to make a complaint, consumers can contact the Service via website or by phone:

1. Consumer Line: 1429
2. Nicosia Head Office: 22200926/22200925/22200923
3. Limassol District Office: 25819150
4. Paphos District Office: 26804613
5. Larnaca/Amamohostou District Office: 24816160

(MS/NZ)

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