-
.
- Ελληνικά
The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week starting 05/08/24 (RAPEX - Report 32) 133 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several European Union (EU) Member States and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about the dangerous products on the website.
The 133 products were allocated for market surveillance purposes as follows:
- Twelve (12) to the Consumer Protection Service, with three (3) of them having been notified to the system by Cyprus.
- Eighty-five (85) to the Department of Pharmaceutical Services.
- Seventeen (17) to the Department of Labour Inspection.
- Eight (8) in the Department of Road Transport.
- Five (5) in the Department of Electrical Engineering Services.
- Four (4) in the Department of Mines
- One (1) in the Department of Environment.
- One (1) in Health Services.
The products relevant to the HSE, as well as the corresponding associated risks, are described here.
Note that products with serial numbers 1 to 11 have been assessed by the European Commission as posing a serious risk, while product number 12 has been assessed by the European Commission as posing a lower risk.
Recommendations
It is noted that of the above twelve (12) products, three (3) have been initially identified by the YPC in the Cyprus market (without having been previously identified in the other member countries) and have proceeded with freezing and withdrawal.
The remaining products are likely to be on the Cyprus market and pose a direct threat to the health and safety of consumers, particularly children. The YPC has already started intensive market checks to identify the products.
The YPC calls on importers, distributors, sellers who may have such products to immediately stop their availability and notify the Service.
The YPC also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the shop from which they have purchased them, while informing the seller accordingly.
It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two (2) years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing through the website of the Consumer Protection Service.
Contact
For further information or to make a complaint, consumers can contact the Service via website or by phone:
- Consumer Line: 1429
- Nicosia Central Offices: 22200926 / 22200925 / 22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca / Famagusta District Office: 24816160
(EAT/GC)
Contents of this article including associated images are owned by PIO
Views & opinions expressed are those of the author and/or PIO
Source
