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- Ελληνικά
The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 22/07/24 (RAPEX - Report 30) 29 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about the dangerous products on the YPC website.
The 29 products were broken down for market surveillance purposes as follows:
- Fourteen (14) to the Consumer Protection Agency.
- Three (3) to the Department of Labor Inspection.
- Three (3) in the Department of Electrical Engineering Services.
- Three (3) in the Department of Road Transportation.
- Two (2) in the Department of Pharmaceutical Services.
- Two (2) in the Mining Department.
- One (1) in the Department of Environment.
- One (1) in Health Services.
The products relevant to the Consumer Protection Service, and the corresponding associated risks, are described here.
Please note that products with serial numbers 1 to 12 have been assessed by the European Commission as posing a serious risk, while products with numbers 13 and 14 have been assessed by the European Commission as posing a lower risk.
RECOMMENDATIONS - WARNINGS
The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately cease their supply and notify the Agency.
The Consumer Protection Service also invites consumers in possession of the above products to stop using them and return them to the seller, i.e. the shop from which they were purchased, and to inform the seller accordingly.
It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two (2) years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the YPC website.
CONTACT[/B]
For further information or to file a complaint, consumers may contact the Service via website or by phone:
- Consumer Line:1429
- Nicosia Central Offices: 22200926 / 22200925 / 22200923
- Limassol District Office: 25819150
- Paphos District Office: 26804613
- Larnaca / Famagusta District Office: 24816160
(GA/EATH)
Contents of this article including associated images are owned by PIO
Views & opinions expressed are those of the author and/or PIO
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