[PIO] Publication of EU Weekly Notifications of unsafe products notified in the RAPEX Safety Gate System

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System on Dangerous Non-Food Products, informs consumers that during the week starting 24/06/24 (RAPEX - Report 26) 56 products have been notified to the System which present a risk to their health and safety. These products were identified in the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.

Consumers can find out about the dangerous products on the website of the HACCP.

The 56 products were distributed for market control purposes as follows.

1. Ten (10) to the Consumer Protection Service.
2. Twenty-three (23) to the Department of Pharmaceutical Services.
3. Eight (8) in the Department of Labor Inspection.
4. Five (5) in the Department of Road Transportation.
5. Four (4) in the Department of Electrical Engineering Services.
6. Three (3) in the Mining Department
7. Two (2) in Health Services.
8. One (1) in the Department of Environment.

The products relevant to the Consumer Protection Service, and the corresponding associated risks, are described here[/B]

Please note that products with serial numbers 1 to 10 have been assessed by the European Commission as posing a serious risk.

Recommendations - Warnings

The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately cease their supply and notify the Agency.

The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. to the store from which they have purchased them and at the same time inform the seller.

It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.

According to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing through the website of the Consumer Protection Service.

Contact

For further information or to lodge a complaint, consumers can contact the Service via website or by phone:

1. Consumer Line: 1429
2. Nicosia Central Offices: 22200926/22200925/22200923
3. Limassol District Office: 25819150
4. Paphos District Office: 26804613
5. Larnaca/Amohostou District Office: 24816160.

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