[PIO] Publication of EU Weekly Notifications of Unsafe Products Notified in the RAPEX Safety Gate System

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System on Dangerous Non-Food Products, informs consumers that during the week starting 10/06/24 (RAPEX - Report 24) 59 products have been notified to the System, presenting a risk to their health and safety. These products were identified on the markets of several European Union (EU) Member States and subsequently notified to the RAPEX Safety Gate System.

Consumers can find out about the dangerous products on the website of the HACCP.

The 59 products were broken down for market control purposes as follows:

1. Nine (9) to the Department of Consumer Protection
2. Nineteen (19) to the Department of Labor Inspection
3. Sixteen (16) to the Department of Pharmaceutical Services
4. Seven (7) to the Department of Highway Transportation
5. Three (3) to the Department of Mines
6. Two (2) in the Department of Environment
7. One (1) in the Department of Electromechanical Services
8. One (1) in the Department of Health Services
9. One (1) in the Department of Maritime Affairs

The products relating to the Consumer Protection Agency, and the corresponding associated risks are described here[/URL].

It should be noted that products with serial numbers 1 to 7 have been assessed by the European Commission as posing a serious risk, while products with serial numbers 8 to 9 have been assessed by the European Commission as posing a lower risk.

Recommendations-Warnings

The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop making them available and to notify the Agency.

The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. to the store from which they have purchased them, and at the same time to inform the seller accordingly.

It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.

According to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two (2) years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the YPC website.

Contact

For further information or to make a complaint, consumers can contact the Service via website or by phone:

1. Consumer Line: 1429
2. Nicosia Head Office: 22200926/22200925/22200923
3. Limassol District Office: 25819150
4. Paphos District Office: 26804613
5. Larnaca/Amamohostou District Office: 24816160

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