[PIO] Publication of EU Weekly Notifications of Unsafe Products notified in the RAPEX Safety Gate System

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System on Dangerous Non-Food Products, informs consumers that during the week starting 18/03/24 (RAPEX - Report 12) 78 products presenting a risk to their health and safety have been notified to the System. These products were identified in the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.

Consumers can find out about the dangerous products on the website of the CPS.

The 78 products were distributed for market surveillance purposes as follows.

1. Sixteen (16) to the Consumer Protection Agency.
2. Fourteen (14) to the Department of Electromechanical Services.
3. Twelve (12) in the Department of Labor Inspection.
4. Twelve (12) in the Department of the Environment.
5. Eight (8) in the Department of Road Transport.
6. Eight (8) in the Department of Pharmaceutical Services.
7. Five (5) in the Department of the Interior (Building Products Division).
8. Two (2) in the Health Services.
9. One (1) in the Mines Department.

The products relevant to the Consumer Protection Agency, and the corresponding associated risks, are described in this table.

Please note that products with serial numbers 1 to 15 have been assessed by the European Commission as posing a serious risk, while product number 16 has been assessed by the European Commission as posing a lower risk.

The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop their supply and notify the Agency.

The Consumer Protection Service also invites consumers, in case they possess the above products, to stop using them and return them to the seller, i.e. to the store where they were purchased, and at the same time inform the seller accordingly.

It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.

According to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing through the website of the Consumer Protection Service.

For further information or to lodge a complaint, consumers can contact the Service via website or by phone:

1. Consumer Line 1429
2. Nicosia Central Offices 22200926 / 22200925 / 22200923
3. Limassol District Office 25819150
4. Paphos District Office 26804613
5. Larnaca / Famagusta District Office 24816160.

(AF/MS)

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