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- Ελληνικά
The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that from the week 15/01/24 until 21/01/2024 (RAPEX - Report 03) 99 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about the dangerous products on the YPC website.
The 99 products were broken down for market surveillance purposes as follows:
- Sixteen (16) to the Consumer Protection Service, with five (5) of these having been notified to the system by Cyprus.
- Thirty-five (35) to the Department of Environment.
- Eighteen (18) to the Department of Labour Inspection, with one (1) of them having been notified to the system by Cyprus.
- Twelve (12) in the Department of Pharmaceutical Services.
- Eight (8) in the Department of Electromechanical Services.
- Six (6) in the Mining Service
- Two (2) in the Road Transport Department.
- Two (2) in Health Services.
The products pertaining to the Consumer Protection Service and the corresponding associated risks are described in the table shown here.
Please note that products with serial numbers 1 to 11 have been assessed by the European Commission as posing a serious risk, while products with numbers 12 to 16 have been assessed by the European Commission as posing a lower risk.
Recommendations - Warnings
It is noted that of the above sixteen products, five have been initially identified by the GPSD in the Cyprus market (without having been previously identified in the other member countries) and have proceeded with their freezing and withdrawal.
The remaining products are likely to be on the Cyprus market and pose a direct threat to the health and safety of consumers, particularly children. The Consumer Protection Service has already started intensive market checks to identify the products.
The Consumer Protection Service calls on importers, distributors, sellers who may have such products available to immediately stop their distribution and notify the Service.
The Consumer Protection Service also invites consumers in possession of the above products to stop using them and return them to the seller, i.e. the shop from which they were purchased, and to inform the seller accordingly.
It is noted that according to the Consumer Protection Law of 2021, if an unsafe product is purchased, the consumer is entitled to a replacement of the product so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of two years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Service.
Contact:
For further information or to lodge a complaint, consumers can contact the Service via website or by telephone:
- Consumer Line 1429
- Nicosia Central Offices 22200926 / 22200925 / 22200923
- Limassol District Office 25819150
- Paphos District Office 26804613
- Paphos District Office 26804613
- Larnaca/Amohostou District Office 24816160
(NZ/ΘΘ)
Contents of this article including associated images are owned by PIO
Views & opinions expressed are those of the author and/or PIO
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