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- Ελληνικά
The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European System for the Rapid Exchange of Information on Dangerous Non-Food Products, informs consumers that during the week of 09/10/23 (RAPEX - Bulletin 41) 86 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of various Member States of the European Union and subsequently notified to the RAPEX Safety Gate System.
Consumers can find out about dangerous products on the website.
The 86 products were allocated for market surveillance purposes as follows.
Seven (7) to the Consumer Protection Service.
Thirty-five (35) to the Department of Pharmaceutical Services.
Thirteen (13) in the Department of Labour Inspection, with one (1) of them having been notified to the system by Cyprus.
Eleven (11) in the Department of Electromechanical Services.
Eleven (11) in the Department of Environment.
Six (6) in the Department of Road Transport.
Six (6) in the Department of Road Transport.
Three (3) in Health Services.
The products pertaining to the Consumer Protection Division and the corresponding associated risks are described in the table shown here.
Please note that products with serial numbers 1 to 6 have been assessed by the European Commission as posing a serious risk, while product number 7 has been assessed by the European Commission as posing a lower risk.
Recommendations - Warnings
The Consumer Protection Agency calls on importers, distributors, sellers who may have such products available to immediately stop their availability and notify the Agency.
The Consumer Protection Service also invites consumers in case they possess the above products to stop using them and return them to the seller, i.e. the store from which they have purchased them, and at the same time to inform the Service accordingly.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchasing an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.
It should be noted that, according to the Consumer Protection Law of 2021, in case of purchasing an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible towards the consumer.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Service (www.consumer.gov.cy).
Contact
For further information or to make a complaint, consumers may contact the Service via its website (www.consumer.gov.cy) or by telephone:
- Consumer Line 1429
- Nicosia Central Offices 22200926 / 22200925 / 22200923
- Limassol District Office 25819150
- Paphos District Office 26804613
- Paphos District Office Larnaca / Famagusta District Office 24816160
(NΓ/ΣΧ)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO
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