[PIO] Publication of EU Weekly Notifications of unsafe products notified in the RAPEX Safety Gate System

The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 14 August 23 (RAPEX - Report 33) 33 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several European Union Member States and subsequently notified to the RAPEX Safety Gate System.

Consumers can find out about the dangerous products at website.

The 33 products were allocated for market surveillance purposes as follows.

1. Eleven (11) to the Consumer Protection Service, with one (1) of them having been notified to the system by Cyprus.
2. Eight (8) to the Department of Pharmaceutical Services.
3. Four (4) to the Department of Road Transport.
4. Four (4) in the Department of Electromechanical Services.
5. Three (3) in the Department of Labour Inspection.
6. One (1) in the Department of Environment.
7. One (1) in the Mining Department
8. One (1) in Health Services.

The products relevant to the Consumer Protection Service and the corresponding associated risks are described in the table shown here.

It should be noted that products with serial numbers 1 to 10 have been assessed by the European Commission as posing a serious risk, while product number 11 has been assessed by the European Commission as posing a lower risk.

Recommendations - Warnings

It is noted that of the above 11 products, one has been initially identified by the GPSD in the Cyprus market (without having been previously identified in the other member countries) and has proceeded with its freezing and withdrawal.

The remaining products are likely to be on the Cyprus market and pose a direct threat to the health and safety of consumers, especially children. The Consumer Protection Service has already started intensive market checks to identify the products.

The Consumer Protection Service calls on importers, distributors, sellers who may have such products to immediately stop their distribution and notify the Service. It also calls on consumers in case they possess the above products to stop using them and return them to the seller, i.e. from the store from which they have purchased them and at the same time inform the Service.

It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract.

It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible to the consumer.

In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service.

For further information or to make a complaint, consumers can contact the Service via its website (www.consumer.gov.cy) or by phone:

1. Consumer Line: 1429
2. Nicosia Central Offices: 22200926 / 22200925 / 22200923
3. Limassol District Office: 25819150
4. Paphos District Office: 26804613
5. Larnaca / Famagusta District Office: 24816160

(AF/EXP)
Contents of this article including associated images are belongs PIO
Views & opinions expressed are those of the author and/or PIO

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