The Productivity Center announces the conduct of a training program entitled "Give your customers what they want. Learn how? Customer Service (SOP47)" lasting 14 hours. The programme will be held in Nicosia, on 28/03 & 30/03/2022 from 8:30 to 16:30 using the face-to-face training method.
The need for training arises for training on the advantages of a customer-centric approach, proper customer information, the application of effective quality sales techniques and proper service methods, for effective promotion of the company's products or services.
The need for training arises for training on the advantages of a customer-centric approach, proper customer information, the application of effective quality sales techniques and proper service methods, for effective promotion of the company's products or services.
Upon completion of the programme, participants will have understood the concept of quality service so that they can professionally represent the organisation to which they belong, clearly understand the needs of the people they serve, effectively handle difficult customers and deal with complaints and objections appropriately.
The programme is aimed at managers whose daily routine involves managing and serving customers or people who come into contact with the public.
The programme has been approved by the ANAD. Participating companies/organisations with their employees, as well as unemployed persons, who meet the requirements of the ANAD, will be eligible for the relevant grant.
The participation fee is €140,00 per person.
The participation fee is €140,00 per person. The ANAD Grant to participating companies/organisations with employees who meet the ANAD criteria is €112,00 per person. In these cases the amount payable to the Productivity Centre is €28,00.
[/P]To register visit the Productivity Centre website - Training Programmes. For more information, those interested can contact the Programme Manager Ms. Christiana Christodoulou at 22806119 or by email at cchristodoulou@kepa.mlsi.gov.cy.
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