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- Ελληνικά
The Department of Electromechanical Services informs the consumer that it has detected the following product on the market, which does not comply with the essential safety requirements of the Low Voltage Electrical Equipment Directive (LVD) as it does not bear the CЄ marking in accordance with Annex II of Regulation (EC) No 765/2008. The importer has therefore voluntarily withdrawn it from the market.
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The Department informs the consuming public that it recommends replacement even though it is not necessary.
Licensed electricians in possession of the above product are advised not to use/install it and to return it directly to the seller, i.e. the shop from which they purchased it.
In addition, according to the Certain Aspects Relating to Contracts for the Sale of Goods Act of 2021, in case of purchase of a non-compliant product, the consumer is initially entitled to a free repair or replacement of the product. It is also noted that the obligation to repair or replace the goods includes the removal of the non-conforming goods and the installation of the substitute goods or the repaired goods or the assumption of the costs of such removal and installation. If the repair or replacement is not possible then the consumer has the right to withdraw from the contract, i.e. to terminate the contract and request a refund of the money paid.
It is recalled that the above rights apply for a period of two years from the initial delivery of the product to the consumer and that the final seller is always exclusively liable to the consumer. In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit a written complaint via the website of the Consumer Protection Service.
Finally, anyone who knows of a point of sale of such product or needs additional information or clarification is requested to contact the Department of Electromechanical Services at 22800514 and 22800522 or at msa@ems.mcw.gov.cy or fax 22348202.
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