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- Ελληνικά
"Your voice matters"
8.8/10 the degree of satisfaction of GHC beneficiaries in the first four months
In order to continuously improve the quality of services provided, the Health Insurance Agency (HIA) has implemented the evaluation of inpatient health care services by GHC beneficiaries.
Specifically, beneficiaries who receive inpatient health care services from OAS-contracted hospitals are asked to complete a short questionnaire online.
The questions are targeted and focus on the beneficiary's experience during their stay in the hospital. The questionnaire is sent to the beneficiary's email address after discharge and participation is purely voluntary. The data collected on the basis of the questionnaires are processed exclusively by the Agency, which ensures absolute confidentiality. Subsequently, these data are taken into account in the evaluation of the hospitals, which is also taken into account in determining their reimbursement.
Among other things, beneficiaries are asked to assess, by means of the questionnaire, the cleanliness, equipment and general facilities of the room and ward of the hospital from which they received inpatient care. At the same time, they are able to evaluate the doctors, nurses and paramedical staff in relation to their behaviour, the information they shared with them, the involvement they provided regarding their health management, as well as the explanatory instructions given to them when they were discharged. In addition, beneficiaries have the opportunity to evaluate the time it took to receive the necessary health care and its quality in general.
It is worth noting that, from April 26, 2023 when the inpatient care questionnaire was launched until August 31, 2023, based on the data collected and processed by the Agency, the overall satisfaction score of beneficiaries is 8.8/10. This rate always refers to those beneficiaries who completed the questionnaire online for the period in question, after they were discharged.
The result shows the high standard of the contracted hospitals, as the Agency continuously ensures that it provides quality health care services to beneficiaries through a modern and above all, person-centred health care system.
In conclusion, this questionnaire is a useful tool for the Health Insurance Agency to continue to implement its mission, offering universal coverage of the population and equal treatment of all beneficiaries through a comprehensive package of quality health care services.
The Agency's priority is for the beneficiaries themselves to understand that their role in improving the quality of the services they receive from the GHS is crucial. Therefore, they are invited, after completing their hospitalization, not to neglect to fill in the questionnaire they will receive in their e-mail.
Besides, the public will only need to take a few minutes of their time, as "Our voice counts and is valuable!"
(AF/SX)
Contents of this article including associated images are owned by PIO
Views & opinions expressed are those of the author and/or PIO
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