Violations of the Consumer Protection Law
The Consumer Protection Service announces the issuance of an administrative decision and imposition of a fine of €10.000, against EFT Eurofurniture Traders IMP-EXP Ltd (Polihome) for violation of the Consumer Protection Law.
More specifically, the Decision was issued in response to consumer complaints against the Company and following an investigation conducted by the Consumer Protection Agency into certain practices and/or policies of the Company.
At the conclusion of the investigation conducted by the Commissioner's Office and based on the information available to it, a violation of a combination of subsections (2) and (4) of Section 36 of the Act was found, in that the Company failed to replace defective goods within a reasonable period of time and without significant inconvenience to consumers.
In particular, while replacement was possible as a remedy to restore the conformity of the defective goods pursuant to subsection (2) of Section 36 of the Law, however, the Company generally delayed in communicating with consumers and/or failed to communicate at all and, in particular, was significantly delayed in responding to consumers' requests for replacement, causing inconvenience and distress to them, in violation of subsection (4) of Article 36 of the Law, which provides that 'replacement shall be made within a reasonable time and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer intended the goods'.
The Decision is reproduced in full on the website of the Consumer Protection Agency (www.consumer.gov.cy).
(MB/IK)
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