The Consumer Protection Service (CPCS) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for Dangerous Non-Food Products, informs consumers that during the week starting 16/05/2022 (RAPEX - Report 20) 4 products presenting a risk to their health and safety have been notified to the System. These products were identified on the markets of several European Union Member States and subsequently notified to the Safety Gate RAPEX System.
Consumers can find out about the dangerous products on the YPC website at www.consumer.gov.cy.
[/P]Recommendations - Warnings
The Consumer Protection Service calls on importers, distributors, sellers who may have such products available to immediately stop their supply and notify the Service.
The Consumer Protection Service also invites consumers, in case they possess the above products, to stop using them and return them to the seller, i.e. the store from which they have purchased them, and at the same time to inform the Service accordingly.
It is noted that, according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to a replacement of the product, so that the product complies with the terms of the sales contract. If this is not possible, then the consumer is entitled to withdraw, i.e. to return the product to the seller and receive a refund of the full amount paid. It is recalled that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the final seller is always solely responsible towards the consumer.
In case the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his/her complaint in writing via the website of the Consumer Protection Service (www.consumer.gov.cy).
Contact
For further information or to make a complaint, consumers may contact the Service via its website (www.consumer.gov.cy) or by telephone:
- Consumer Line 1429
- Nicosia Head Office 22200926/ 22200925 / 22200923
- Limassol District Office 25819150
- Paphos District Office 26804613
- Larnaca/Amohostou District Office 24816160
Views & opinions expressed are those of the author and/or Cyprus Times
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